Privacy Policy

Last updated: May 23, 2026

1. Information We Collect

We collect information you provide when using DemandPay.co, including: your name, email address, and mailing address; details about your dispute (names, amounts, dates) that you enter to generate a demand letter; payment information processed securely by Stripe (we do not store card numbers); and the recipient's name and address for certified mail delivery.

2. How We Use Your Information

We use your information to: generate and deliver your demand letter; process payments; send your letter via USPS Certified Mail if selected; communicate with you about your order; improve our Service; and comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We share your information only with: Stripe for payment processing; Lob for USPS Certified Mail delivery; AI service providers (Anthropic) for letter generation; and as required by law or legal process. All third-party providers are bound by their own privacy policies and data protection agreements.

4. Data Retention

We retain your letter content and order information for up to 12 months to allow you to access your documents. Payment records are retained as required by law. You may request deletion of your data at any time by contacting support@demandpay.co.

5. Cookies and Analytics

We use essential cookies for site functionality. We may use analytics tools to understand how visitors use our site. We use advertising pixels (Google Ads, Meta) to measure the effectiveness of our advertising. You can opt out of tracking by using your browser's privacy settings or an ad blocker.

6. Data Security

We implement industry-standard security measures to protect your information. All data transmission is encrypted via HTTPS. Payment processing is handled by PCI-compliant providers. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your data; opt out of marketing communications; and request a copy of your data in a portable format. To exercise any of these rights, contact support@demandpay.co.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised date.

11. Contact Us

For questions about this Privacy Policy, contact us at support@demandpay.co.